We’re Here to Help

Questions about your order, delivery, returns, or one of our collectible decanters? Our customer care team is ready to assist.

CONTACT OUR TEAM

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Email Support

support@kaelvorny.com

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Response Time

Within 1 Business Day

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Business Hours

Monday–Friday

THOUGHTFUL SUPPORT

How Can We Help?

Whether you need help with an existing order, product information, shipping, or returns, send us a message and our team will respond as soon as possible.

We aim to make every step of your Kaelvorny experience clear, secure, and reassuring.

Contacting Us About an Order?

Please include your order number and the email address used at checkout. For damaged or incorrect items, mention that photos are available so our team can guide you through the next step.

LUMINARYNEXUS SOLUTIONS LLC

1942 BROADWAY STREET STE 314C, BOULDER,
Colorado 80302

EIN: 93-4124653

Find Answers Faster

◎Shipping InformationDelivery options and estimated timelines.› ↻Returns & RefundsReview our 15-day return information.› ?Frequently Asked QuestionsFind answers to common questions.›

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Tracked Worldwide ShippingStay informed every step of the way.

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Secure CheckoutYour payment information is protected.

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15-Day Return RequestsContact us within 15 days of delivery.

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Dedicated Customer SupportThoughtful help when you need it.

SERVICE WITH INTENTION

Every Collectible Deserves Thoughtful Service

From choosing the right piece to receiving it safely, we’re here throughout your Kaelvorny experience.

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