Privacy Policy

1Information We Collect

When you visit Kaelvoruy, create an account, place an order, contact customer support, or otherwise interact with our store, we may collect information you provide directly to us. This may include your name, email address, billing and shipping addresses, telephone number, order details, and any message you send to us.

When you browse our store, certain technical information may be collected automatically, including your IP address, browser and device information, pages viewed, referring pages, approximate location, and information about how you use our website.

2Consent & Your Choices

When you provide personal information to complete a transaction, verify a payment, arrange delivery, request a return, or contact support, we use that information for the purpose for which it was provided and as otherwise described in this policy.

If we request information for an additional purpose, such as marketing, we will provide an appropriate choice where required. You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our messages.

3How We Use & Disclose Information

We may use personal information to:

• Process payments, fulfill orders, and provide delivery updates.
• Respond to questions, return requests, and customer-service inquiries.
• Maintain security, prevent fraud, and protect our store and customers.
• Improve our products, website, advertising, and customer experience.
• Comply with applicable legal and regulatory obligations.

We may share information with service providers that perform functions on our behalf, such as payment processing, website hosting, logistics, email delivery, analytics, and customer support. We may also disclose information if required by law or to protect legal rights and safety. We do not sell personal information for money.

4SHOPLINE E-Commerce Platform

Our store is hosted on SHOPLINE, which provides the e-commerce platform that allows us to offer products and services to you. Information associated with your use of our store may be processed and stored through SHOPLINE's systems, applications, databases, and service providers in accordance with its applicable privacy and security practices.

Payment information may be processed by SHOPLINE and the payment method you select. We do not receive your complete payment-card number from the payment processor.

5Third-Party Services

Third-party providers generally receive only the information reasonably necessary to perform the services they provide to us. These providers may include payment processors such as PayPal, shipping and fulfillment partners, analytics providers, advertising platforms, and communication services.

Some providers may operate in a country or jurisdiction different from yours. Their processing of your information may therefore be governed by the laws and privacy policies applicable to their services. When you leave our store or follow a third-party link, this Privacy Policy no longer governs that third-party website or service.

6Security & Retention

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission or electronic storage can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, maintain business and transaction records, resolve disputes, prevent fraud, and satisfy legal obligations.

7Cookies & Similar Technologies

Kaelvoruy and our service providers may use cookies, pixels, and similar technologies to keep the store functioning, remember preferences, understand website performance, measure advertising, and improve your experience.

You can manage certain cookies through your browser settings or any cookie-preference controls made available on our website. Disabling essential cookies may affect checkout and other store functions.

8Your Privacy Rights

Depending on where you live, you may have rights relating to your personal information, including the right to request access, correction, deletion, restriction, objection, or portability, and the right to withdraw consent where processing is based on consent.

To submit a privacy request, email support@kaelvoruy.com. Please provide enough information for us to understand and verify your request. We may need to confirm your identity before completing it, and legal exceptions may apply.

Children's privacy: Our store is not directed to children, and we do not knowingly collect personal information from children in violation of applicable law.

9Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices, technology, services, or legal requirements. The revised policy will be posted on this page with an updated revision date. We encourage you to review this page periodically.

10Contact Information

If you have questions about this Privacy Policy, wish to exercise a privacy right, or want to submit a privacy-related complaint, contact the Kaelvoruy Privacy Compliance Team at support@kaelvoruy.com.

Customer service hours: Monday–Friday, 9:00 AM–6:00 PM China Standard Time. We aim to respond within one business day.