Order Processing
2–3 Business DaysWe review your order, complete a quality inspection, and carefully pack each item before dispatch.
SHIPPING & DELIVERY
Every Kaelvorny collectible is reviewed, protected, and prepared with care before beginning its journey to you.
Your total delivery time includes order processing and international shipping.
We review your order, complete a quality inspection, and carefully pack each item before dispatch.
Your order travels through trusted international and local logistics partners toward its destination.
Use the tracking information sent by email to follow the latest available delivery updates.
CLEAR AT CHECKOUT
Available shipping options and any applicable shipping charges are calculated according to your destination and order details.
DELIVERY VISIBILITY
Once your order ships, we’ll email your tracking number and tracking link. Tracking may take a short time to update after the carrier receives the parcel.
Delivery estimates can be affected by circumstances outside the carrier’s normal schedule.
All timeframes are estimates and are stated in business days. Weekends and public holidays are not normally included.
Customs clearance, peak seasons, severe weather, public holidays, and local carrier conditions may occasionally extend delivery time.
Please confirm that your name, street address, apartment number, phone number, and postal code are complete and accurate before payment.
Carrier scans may not appear immediately and can pause while a parcel moves between facilities or clears customs. This does not always mean the shipment has stopped moving.
When an order contains multiple products, items may occasionally be dispatched separately for safe handling. If this happens, you may receive more than one tracking number.
Please monitor tracking updates and make suitable arrangements for delivery. Kaelvorny cannot guarantee an exact delivery date or time.
If your tracking has not updated for an extended period or the estimated delivery window has passed, contact support@kaelvorny.com with your order number.
Our customer care team aims to respond within one business day.
support@kaelvorny.comloading