Returns & Refunds

1Return Window

At Kaelvoruy, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please contact our support team at support@kaelvoruy.com within 14 days after delivery to request a return or exchange.

Once your request is approved, we will provide return instructions and the correct authorized warehouse address. Your return package must be dispatched and postmarked within 30 days of the original delivery date.

2Return Eligibility

To qualify for a return, the following conditions must be met:

• The item must be unused, undamaged, and in the same condition in which it was received.
• The item must be returned in its original packaging with all included accessories.
• A receipt, order number, or other proof of purchase is required.
• Promotional gifts and redeemed gifts are non-returnable and cannot be exchanged for cash.

Please note: Do not return your purchase to the manufacturer or to the address shown on the original shipping label. Contact us first for the authorized return address.

3Return Shipping Costs

If the return is caused by the customer, including changing your mind or ordering the wrong item, the customer is responsible for the return shipping cost. The final cost depends on the carrier selected.

If the item arrives damaged, defective, or incorrect because of our error, the customer will not be required to pay the return shipping cost.

No restocking fee will be charged. Original shipping charges are non-refundable unless the return is caused by our error.

4Refunds & Processing

After your return arrives at our warehouse, it will be inspected. We will email you to confirm whether your refund has been approved or declined based on the condition of the returned item.

Approved refunds will be issued automatically to the original payment method within 3–7 business days. Your bank or payment provider may require additional time to post the credit to your account.

5Late or Missing Refunds

If your refund has not appeared after the expected timeframe, first check your bank or PayPal account again. Then contact your card issuer or payment provider, as processing delays may occur before a refund is officially posted.

If you have completed these steps and still have not received the refund, email support@kaelvoruy.com with your full name and order number.

6Order Cancellation

Orders may be cancelled free of charge before they have been processed or shipped. A successfully cancelled order will receive a full refund to the original payment method.

Once an order has been handed to the logistics carrier, it can no longer be cancelled. You may contact us after delivery to determine whether the order qualifies for a return.