Returns & Refunds

1 Policy Summary

The following information summarizes Kaelvorny’s return and refund policy for customers in the United States.

2 Return Window

At Kaelvorny, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please contact our support team at support@kaelvorny.com within 15 days after delivery to request a return or exchange.

Return requests submitted after the 15-day return period may not be accepted. Please do not mail your product until your return request has been confirmed by our support team.

3 Return Eligibility

We accept returns for both defective and non-defective products. The following conditions apply:

• All return requests must be submitted within 15 days after delivery.
• For products that arrived damaged, defective, or incorrect, the item must not have been used beyond what is reasonably necessary to inspect it. Clear photographs of the issue may be required.
• For non-defective products, including change-of-mind returns, the product must remain new, unused, undamaged, and in resalable condition.
• The product must be returned in its original packaging with all accessories, parts, manuals, and included gifts.
• A valid receipt, order number, or other proof of purchase is required.

Products showing signs of customer use, alteration, accidental damage, improper handling, missing parts, or incomplete packaging may not qualify for a refund or exchange.

This restriction does not apply to defects, damage, or other problems that were already present when the product was delivered.

Please note: Do not return your purchase to the manufacturer or to the address shown on the original shipping label. Contact us first to confirm the correct return instructions and authorized mailing address.

4 How to Make a Return

1. Email support@kaelvorny.com within 15 days after delivery.
2. Include your full name, order number, reason for the return, and clear photographs if the product arrived damaged, defective, or incorrect.
3. Wait for our support team to confirm your return request and provide the authorized return instructions.
4. Securely repack the product in its original packaging with all accessories, parts, manuals, and included items.
5. Attach the free return shipping label included in your package and mail the parcel according to the authorized instructions.

If the return label is missing, damaged, or cannot be used, please contact us before mailing the package. Do not send a return to an unauthorized address.

5 Return Shipping & Fees

Returns are accepted by mail. A free return shipping label is included in the package, so no return-label fee will be charged when the provided label is used according to our instructions.

We do not charge a restocking fee for eligible returns. Please keep the return tracking information until your return has been received and processed.

Original shipping charges are non-refundable unless the product arrived damaged, defective, incorrect, or the return resulted from an error on our part.

Kaelvorny is not responsible for packages returned without approval, mailed to an incorrect address, or sent without following the authorized return instructions.

6 Refunds & Processing

After your return arrives at the authorized warehouse, the product will be inspected. We will notify you by email when the return has been received and tell you whether the refund has been approved or declined.

If approved, the refund will be issued to your original payment method within 30 days. Your bank, credit card issuer, PayPal, or other payment provider may require additional time to display the refunded amount in your account.

The refund processing period begins after the returned product has been received, inspected, and approved.

7 Exchanges

We accept exchanges for eligible products. To request an exchange, contact support@kaelvorny.com within 15 days after delivery.

Non-defective products must remain new, unused, undamaged, and in resalable condition to qualify for an exchange.

Products received damaged, defective, or incorrect may qualify for an exchange as long as they have not been used beyond what is reasonably necessary to inspect the problem.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer another suitable option or issue an approved refund to the original payment method.

If you received a damaged, defective, or incorrect product, please include clear photographs when contacting us so that we can review the issue and provide the appropriate solution.

8 Late or Missing Refunds

If your approved refund has not appeared after the stated processing period, first check your bank, credit card, or PayPal account again.

Next, contact your card issuer or payment provider, as additional processing time may be required before the refund is officially displayed in your account.

If you have completed these steps and still have not received your refund, email support@kaelvorny.com with your full name and order number.

9 Order Cancellation

Orders may be cancelled free of charge before they have been processed or shipped. A successfully cancelled order will receive a full refund to the original payment method.

Once an order has been processed or handed to the shipping carrier, it may no longer be cancelled. After delivery, you may contact us within 15 days to determine whether the product qualifies for a return or exchange.